Home » Refund Policy

OUR VISION

At Aras Flake, we envision a future where contractors find a reliable partner in their pursuit of excellence. Guided by our unwavering commitment to competitive rates, kindness, and a deep understanding of the challenges contractors face, we aim to be the go-to source for their flooring needs. We see a world where hard work is complemented by top-of-the-line products that stand up to the toughest jobs, coupled with our extensive knowledge and expertise.

In our vision, every interaction is infused with respect for our client’s craft and the dedication they put into their projects. We understand the importance of quality materials and reliable service in their line of work, and we pledge to deliver products that not only meet, but exceed industry standards. We aspire to provide flooring solutions that are not only durable but also affordable, ensuring that our client can focus on what they do best – building and renovating spaces with precision and skill.

At Aras Flake, we see a future where the challenges faced by contractors are met with solutions that make their jobs easier and more efficient. Our team is here to support them, offering competitive rates without compromising on quality, and ensuring that they have access to the best products and knowledge in the market.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
* Gift cards

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@arasflake.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace products if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@arasflake.com and we will send you information how to return the product.

Shipping

To return your product, send us an email at info@arasflake.com and we will send you information how to return the product.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

FAQs

Yes, please reach out to someone on our team by emailing orders@arasflake.com.

Order processing and shipping typically takes 3-5 business days. However, lead times are variable, so please be sure to check in with our Customer Service Team for the most accurate lead time estimates.

Not at this time, but our storefront will be open early 2024! Sign up for our newsletter to stay up to date on our grand opening.

Flake and Quartz are suitable for outdoor applications. It is best to avoid bold, bright colors due to premature fading.

Yes! If you have any questions about purchasing from outside of the United States, please reach out to our Customer Service Team at orders@arasflake.com

Testimonials

Breann Portnoy (Performance Floors & Coating)

We've been working with Emma, Ben, and the Aras flake team for the last year and we consider them FAMILY over a vendor. Aras goes above and beyond to HELP your business grow rather than being a typical vendor looking to make a quick buck. Aras not only has better prices then most distributors but more serves as a partner that has helped us find resources to increase our profit margins! 

Patrick Nguyen (Triton Concrete Coatings)

I have been working with Aras Flake for several years now and have always been impressed with their service. They offer competitive pricing, fast shipping, and lots of color options. I highly recommend Ben and the team at Aras Flake for anyone looking for a reliable supplier.